CONSUMER TERMS OF SALE
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1. Format of the Contract
These terms of sale apply to all goods supplied by SolarExpressUK Limited via www.solarexpressuk.com The website is governed by the following terms and conditions; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgment shortly after you place your order, notifying you that we have received your order. This acknowledgment is not notification that we have accepted your order.
The contract is subject to your right of cancellation (see condition 5).
We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.
1stopsolarpanel Limited may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on www.solarexpressuk.com. If there is anything which you do not understand, or if you wish to obtain further information, please contact info@solarexpressuk.com
Every effort is made to ensure that prices shown on solarexpressuk.com are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:
a) placing a new order at the correct price for those goods;
b) canceling the whole of your order; or
c) canceling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.
If you do not choose one of the 3 available options within 14 days, your order will be canceled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method.
If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method.
If within 7 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of canceling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method.
The price of an item does not include the delivery charge, which will depend on the delivery method you choose.
3. Payment
Payment can be made by any of the options advertised on our website. Payment shall be due before delivery and failure. If payment fails your order will be canceled.
There will be no delivery until clear funds have been received.
4. Delivery
Delivery will be made to the address specified when you complete your order.
We make every effort to ship all items in stock within two working days after your payment has cleared and will be delivered as per your request, providing further security checks are not required and all goods are available. (A working day is any day other than weekends and Bank or other Public Holidays.)
If delivery cannot be made to your address for reasons under www.solarexpressuk.com security policies you will be informed as soon as possible.
If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have canceled your contract under the Distance Selling Regulations, solarexpressuk.com will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to solarexpressuk.com. If you fail to return the goods solarexpressuk.com we reserve the right to deduct any costs incurred by retrieving the goods from you.
We make every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, solarexpressuk.com will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this even, solarexpressuk.com will inform you of any delay as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.
5. Your right of cancellation
Please note that this policy has some limitations and does not apply to business customers.
You have the right to cancel your contract with solarexpressuk.com at any time up to 10 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, either by post or by e-mailing info@solarexpressuk.com
Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to solarexpressuk.com at your own cost unless the goods are faulty or mis-described. Please contact info@solarexpressuk.com
You will be credited for the goods within 30 days of notifying solarexpressuk.com of the cancellation.
6. Refund policy
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
7. Warranty
All new goods supplied by solarexpressuk.com have a 12 months warranty period from the date the goods were delivered (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Returns procedure.
Please note that the warranty does not cover you for any defects in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or Supplier’s instructions, or any alteration or repair carried out without the solarexpressuk.com prior written approval.
7.1 Faulty Product
If you receive goods that are faulty or incomplete on arrival you must notify us within 28 days of receipt of the item. The good should be returned to us in line with our returns instructions which can be seen by clicking here.
If the goods are less than 28 days old you have the option of a refund or direct replacement.
If the good are over 28 days old we will test the product for the fault. If the faulty is verified we will:
Try to repair the item
If we are unable to repair we will replace with the same item
If we are unable to replace we will issue a refund in line with our refund policy.
If the goods you have returned are not found faulty the goods will be returned to you at your cost.
7.2 Products Dead On Arrival
In the unlikely even of you receiving goods that do not work upon arrival with you, you must notify us within 10 days. The good should be returned to us in line with our returns instructions.
Once we have received the goods back at solarexpressuk.com we will test the product for the fault. If the fault is verified we will either:
Replace with the same item
Refund in line with our refund policy
If the goods you have returned are not found faulty the goods will be returned to you at your cost.
7.3 Products Damaged On Arrival
In the unlikely even of you receiving a damaged product you should notify us in writing via e-mail info@solarexpressuk.com within 7 days. The good should be returned to us in line with our returns instructions.
Once we have received the goods back at solarexpressuk.com we will test the product for the fault. If the fault is verified we will either:
Replace with the same item
Refund in line with our refund policy
If the goods you have returned are not found faulty the goods will be returned to you at your cost.
7.4 Wrong Item Delivered
If, by mistake we supply you with the incorrect item you must notify us within 10 days. The good should be returned to us in line with our returns instructions. Once we have received the goods back at solarexpressuk.com we will confirm that it is in fact an incorrect item and either:
Replace with the correct item
Refund in line with our refund policy
If the goods you have returned are not found faulty the goods will be returned to you at your cost.
7.5 Item not Required
If you wish to return and unwanted product in line with The Distance Selling Regulation you must notify us in writing via e-mail info@solarexpressuk.com within 10 days of receiving the product. The good should be returned to us in line with our returns instructions. You will be responsible for returning the goods to solaexpressuk.com at your own cost; you will be credited for the goods within 30 days of notifying solarexpressuk.com of the cancellation.
7.6 Extra Items Delivered
If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns instructions, please click here for returns instructions.If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.
8. Data Protection
Solarexpressuk.com will take all reasonable precautions to keep the details of your order and payment secure but unless solarexpressuk.com is negligent, we will not be liable for unauthorised access to information supplied by you.
9. Images
Product images are for illustrative purposes only and may differ from the actual product.
10. Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
11. Price Comparison Information
Solarexpressuk.com's price comparison information is derived from software owned by a third party. Information provided is understood to be correct and is to enhance your shopping experience. Solarexpressuk.com accepts no responsibility for incorrect or incomplete information.Solarexpressuk.com does not warrant that product descriptions, pricing, editorial commentary or any other content displayed by it and derived form the price comparison software is accurate, complete, reliable, current or error-free.
Solarexpressuk.com does not accept responsibility for the content or services of any other websites which appear within the price comparison information displayed or for any goods purchased from such websites.
12. Protecting Your Security
Please refer to our Security Policy here
Payment Security
By using Paypal you are not transmitting any financial information to us. Your financial information remains securely stored (if you are subscribed as a Paypal user – this is optional) at Paypal.
We are using Paypal for credit card payments. Paypal protects your credit card transaction information by means of a Secure Socket Layer (SSL) encryption technology. This means when making a purchase, your transaction information will be encrypted by the Paypal’s secure server ensuring that you cannot inadvertently place an order through an unsecured connection and that transaction information cannot be read by any unauthorized party.
We will not be storing credit or debit card details on our website or in a retrievable system either electronically or via paper. Once booking requests are processed paper (fax or email payments request) records will be deleted / shredded.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
During security checks we may ask for additional information or documentation to help support the data you supplied.
All prices and charges on this site are in UK pounds. They include any VAT payable.
Your right of cancellation:
You have the right to a cooling off period in which you have the right to withdraw from the contract for any reason.
Disclaimer:
Although all attempts are made to provide accurate, current and reliable information, you should recognise the possibility that errors may exist in the information available on this Web site. 1Stopsolarpanel Limited expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person’s own risk.
Services and products advertised on this site may be modified or discontinued without prior notice. Prices for services or products are subject to change without prior notice.
